FAQ - Frequently Asked Questions

1. What types of skateboards do you offer?

At SkateWave LLC, we offer a diverse selection of skateboards to suit different styles and needs:

• Street Decks: Ideal for tricks and technical maneuvers, these skateboards are designed with a kicktail and a sturdy deck for optimal performance on urban terrain.

• Longboards: Perfect for cruising and downhill rides, longboards provide stability and smooth rides with their extended decks and larger wheels.

• Cruiser Boards: Compact and versatile, cruiser boards are great for commuting and casual rides, featuring a design that's easy to carry and maneuver.

• Electric Skateboards: Combining traditional skateboarding with modern technology, our electric skateboards offer a powered ride for a more effortless cruising experience.

2. How do I choose the right skateboard for me?

Choosing the right skateboard depends on your riding style and preferences:

• Skill Level: Beginners might prefer cruiser boards for their stability and ease of use, while more experienced skaters might opt for street decks for tricks or longboards for cruising.

• Riding Style: Consider whether you'll be skating in the streets, doing tricks, cruising around, or tackling downhill slopes. Each skateboard type caters to different needs.

• Deck Size and Shape: Larger decks offer more stability, while smaller decks are better for tricks. Choose a shape that fits your comfort and style.

• Budget: We offer skateboards across various price ranges. Consider your budget and find a skateboard that offers good value for your needs.

3. What materials are your skateboards made from?

Our skateboards are crafted from high-quality materials to ensure durability and performance:

• Decks: Most of our decks are made from 7-ply Canadian maple wood, known for its strength and resilience. Some models also feature composite materials for added durability.

• Trucks: Our skateboard trucks are made from aluminum alloy or steel, providing reliable performance and strength.

• Wheels: We use urethane wheels for their durability and smooth ride. The hardness and size of the wheels vary depending on the skateboard type.

4. How do I maintain and care for my skateboard?

Proper maintenance will extend the life of your skateboard:

• Regular Checks: Inspect your skateboard regularly for any loose screws, cracked decks, or worn-out wheels. Tighten or replace parts as needed.

• Cleaning: Keep your skateboard clean by wiping down the deck and trucks with a damp cloth. Avoid getting the bearings wet; if they do get wet, dry them thoroughly.

• Storage: Store your skateboard in a dry place away from extreme temperatures and moisture to prevent damage.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. For specific information on shipping rates and estimated delivery times, please refer to our shipping policy or contact our customer service team.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy:

• Eligibility: Returns are accepted within 30 days of receipt. The item must be unused, in its original packaging, and in the same condition as when you received it.

• Process: To initiate a return, contact our customer service team for a return authorization. Once we receive the returned item, we will process a refund or exchange based on your preference.

• Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

7. How can I contact customer service?

You can reach our customer service team through several channels:

• Email: Send us an email at support@skatewave.com for any inquiries or issues.

• Phone: Call us at 1-800-SKATE-WAVE (1-800-752-8392) during our business hours, Monday to Friday, 9 AM to 5 PM (EST).

• Live Chat: Use the live chat feature on our website for instant support during business hours.

8. Do you offer gift cards?

Yes, we offer gift cards that can be used for any purchase on our website. Gift cards are available in various denominations and can be purchased directly through our online store.